Question 1

How do I make a reservation?

Accepted Answer

Simply browse our equipment catalog, select your dates and location, add items to your cart, and complete the checkout process. You'll receive a confirmation email with your reservation details immediately.

Question 2

How far in advance should I book?

Accepted Answer

We recommend booking at least 48-72 hours in advance, especially during peak travel seasons (summer, holidays). However, we often have same-day availability - just check online or contact us.

Question 3

Can I modify my reservation?

Accepted Answer

Yes! You can modify your reservation (change dates, add/remove items) up to 24 hours before your pickup time through your account or by contacting us. Changes are subject to availability.

Question 4

What if the equipment I want isn't available?

Accepted Answer

If specific items aren't available for your dates, we'll show you similar alternatives. You can also join our waitlist to be notified if availability opens up.

Question 5

How is the rental price calculated?

Accepted Answer

Rental prices are based on the duration of your rental. We offer daily rates with discounts for longer rentals (weekly rates are typically 20-30% lower than daily rates). All prices include applicable taxes.

Question 6

What is the security deposit?

Accepted Answer

A refundable security deposit is required for all rentals. The deposit amount varies by item value. It's held as a pre-authorization on your card (not charged) and released within 5-10 business days after return.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment processor, Stripe. We do not accept cash or bank transfers.

Question 8

Are there any hidden fees?

Accepted Answer

No hidden fees! The price shown at checkout includes all taxes and fees. You'll only be charged additional fees if equipment is returned late, damaged, or with missing parts.

Question 9

Where do I pick up and return equipment?

Accepted Answer

Equipment is picked up and returned at our designated locations. The exact address and operating hours will be in your confirmation email. We also offer delivery to select accommodations for an additional fee.

Question 10

What do I need to bring for pickup?

Accepted Answer

Please bring your order confirmation (email or app) and a valid government-issued ID (passport or driver's license) that matches the name on the reservation.

Question 11

What are your operating hours?

Accepted Answer

Operating hours vary by location. Most locations are open 9AM-7PM daily during high season, with reduced hours in low season. Exact hours are shown when selecting your pickup time.

Question 12

What if I'm late for pickup or return?

Accepted Answer

Please contact us if you'll be late. Late pickups may result in equipment no longer being available. Late returns may incur additional daily charges unless you've arranged an extension.

Question 13

Is the equipment clean and safe?

Accepted Answer

Absolutely! All equipment is thoroughly cleaned, sanitized, and inspected between every rental. We follow strict hygiene protocols and only rent equipment that meets EU safety standards.

Question 14

What brands do you carry?

Accepted Answer

We stock premium brands known for quality and safety, including Babyzen, Bugaboo, Cybex, Maxi-Cosi, and more. We regularly update our inventory with the latest models.

Question 15

What if equipment is damaged or defective?

Accepted Answer

If you notice any issues with your equipment at pickup, let us know immediately. If a problem occurs during your rental, contact us and we'll arrange a replacement or refund.

Question 16

Do you provide instruction on how to use the equipment?

Accepted Answer

Yes! Our staff will demonstrate how to use each item at pickup. We also include printed instructions and quick-start guides with every rental.

Question 17

What is your cancellation policy?

Accepted Answer

Cancel more than 24 hours before pickup for a full refund. Cancellations within 24 hours may be subject to a 50% cancellation fee. No-shows forfeit the full rental amount.

Question 18

How long does a refund take?

Accepted Answer

Approved refunds are processed within 5-10 business days. The time for funds to appear in your account depends on your bank or card issuer.

Question 19

Can I get a refund for unused rental days?

Accepted Answer

If you return equipment early, the remaining days are not refundable. However, please contact us as we may be able to apply credit to a future rental.

Question 20

What happens if I need to extend my rental?

Accepted Answer

Contact us at least 24 hours before your return date to request an extension. Extensions are subject to availability and will be charged at the current daily rate.

Frequently Asked Questions

Which destination should I book?

Booking & Reservations

Pricing & Payments

Pickup & Return

Equipment & Safety

Cancellation & Refunds

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