Privacy Policy | Stork Rentals

1. Data Controller

Stork Rentals S.L. is the data controller for your personal information:

1.2 Company: Stork Rentals S.L.

1.3 Address: Barcelona, Spain

1.4 Email: info@thestorkexchange.ie

2. Information We Collect

Information You Provide: Name, email address, phone number
Information You Provide: Accommodation/delivery address
Information You Provide: Payment information (processed by Stripe)
Information You Provide: Rental preferences and order history
Information You Provide: Customer service communications
Automatically Collected: Device information and browser type
Automatically Collected: IP address and approximate location
Automatically Collected: Pages visited and time spent on site
Automatically Collected: Referral source

3. How We Use Your Information

We use your information to:

3.2 Process Rentals: Create reservations, process payments, send confirmations and reminders

3.3 Customer Service: Respond to inquiries, handle complaints, provide support

3.4 Improve Services: Analyze usage patterns, develop new features, enhance user experience

3.5 Marketing: Send promotional emails (with your consent), notify about special offers

3.6 Legal Compliance: Meet tax and accounting requirements, respond to legal requests

4. Legal Basis (GDPR)

Under GDPR, we process your data based on:

4.2 Contract: Processing necessary to fulfill rental agreements

4.3 Consent: Marketing communications (you can withdraw anytime)

4.4 Legitimate Interest: Improving services, fraud prevention

4.5 Legal Obligation: Tax records, legal compliance

5. Data Sharing

We share data with trusted partners only as necessary:

5.2 Payment Processors: Stripe processes all payments securely. We never store full card details.

5.3 Email Service: For transactional and marketing communications

5.4 Analytics: Anonymous usage data to improve our service

5.5 Legal Requirements: When required by law or to protect rights

We do not sell your personal information to third parties.

6. Your Rights (GDPR)

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate information
Right to Erasure: Request deletion of your data
Right to Portability: Receive data in portable format
Right to Object: Object to processing for marketing
Withdraw Consent: Withdraw consent at any time
Exercise Your Rights: To exercise these rights, email us at info@thestorkexchange.ie

7. Data Retention

We retain your data only as long as necessary:
Account data: Until you delete your account
Rental records: 7 years (tax/legal requirements)
Marketing consent: Until you unsubscribe
Analytics data: 26 months (anonymized)

8. Cookies

We use cookies to:
Essential: Remember your cart, session, preferences
Analytics: Understand how visitors use our site
Marketing: Show relevant ads (with consent)
You can manage cookie preferences in your browser settings.

9. Security

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security audits. While we strive to protect your information, no transmission over the internet is 100% secure.

10. Contact Us

For privacy-related inquiries or to exercise your rights:

10.2 Email: info@thestorkexchange.ie

10.3 General Support: info@thestorkexchange.ie

You also have the right to lodge a complaint with your local data protection authority (in Spain: AEPD - Agencia Española de Protección de Datos).

11. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.